The other day I was at my mechanic's shop for the annual inspection of my vehicle.
This is one of those small garages you can still find in towns, with his owner in blue overalls, friendly and yet a bit gruff.
His shop works great. He has two assistants who are hard workers like him and always smiling. You can see that everything here runs smoothly, without stress. The garage is clean and organized, and from experience I know that his customers are delighted with his services.
So I asked him what was the secret of his success.